GTD HOSPITALITY AND OUR CUSTOMERS

We have been providing operational solutions to hospitality businesses across Australia for 30 years. From opening of greenfield sites, refurbishing existing sites, management of stand-alone and multi-unit sites, upskilling of middle managers, improvement of staff skills and knowledge and a host of other solutions.

The company has also owned and operated a number of its own businesses including a regional Hotel and Guesthouse for 8 years and a QSR food production and retail business for 2 years.

Thousands of staff from numerous venues across Australia have received nationally accredited training solutions from Certificate 3 to Advanced Diploma levels while we operated as a Registered Training Organisation (RTO) for over a decade.

Since 2003 we have been developing digital and cloud based hospitality solutions under our  i-learn Australia and Spoonfed platforms using a range of smart phone devices and digital signage technology.

 

" We have a perfect understanding of the many challenges facing hospitality operators today as we have been owners of businesses ourselves. The focus is always on maximizing the performance and profitability of each of our clients "

 

MANAGEMENT SERVICES

Our range of management services has been successfully delivered to Casinos, Hotels, Resorts, Clubs, Restaurants, Cafes, Franchisors and Caterers. Most of the focus is on MIDDLE MANAGERS - The integral part of the business!

Analysing staff and business performance
Analysis of work practices
On the job coaching of 'middle' managers
Developing operational procedures
Recruitment and career development
New capital works and pre-openings
Creation and costings of Food and Beverage menus
Mystery Diner and reporting

Contact us on 0419-350634 

TRAINING SERVICES

GTD Hospitality training solutions are all "operations" based.
We prepare your staff for the day to day requirements of the workplace.
Training is delivered in venues to small groups in short sessions.
Outside the main trading periods avoiding staffing issues.

The content includes...practical skills for food and beverage service, product knowledge, wine service, coffee service, alcoholic beverages, selling skills, customer service and one to one coaching of middle managers.

LINE STAFF

Food and Bev service
F & B Sequence of Service
Bar service
Product Knowledge
Wines and wine service
Coffee service & quality control
Customer service and selling skills

MIDDLE MANAGERS

Financial management of a venue
Recruitment of staff
Monitoring the workplace and job flows
Training and coaching staff on the job
Ordering and stock control
Operational procedures

OTHER

We develop and tailor solutions that meet the immediate skills gaps in your venue. All our solutions are based on operational outcomes and designed to deliver profitable outcomes.

OUR CLIENTS

Our clients range from large scale national operators to small independents.

Australian Casinos
Global Catering Company
National Hotel Pub Group
Victorian and Queensland TAFEs
WestWaters Hotel & Entertainment Complex
Queensland Island Resorts
State Hotel and Club Associations
QSR and Fast Casual Franchisors
Cafes and Restaurants
Multiple Hotels and Clubs (gaming and non gaming) 

Introducing "SPOONFED ONLINE" 

SPOONFED is our new cloud based in-house hospitality operations solution developed over the last 2 years. It improves the skills and knowledge of staff as they work every day of the year using digital signage and wireless technology.

CONTACT

You can contact our office from 8AM TO 6PM
Monday to Friday

HEAD OFFICE - Melbourne, Australia
EMAIL - info@gtd.com.au
PHONE - (+61) 0419 350 634

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