Hospitality solutions since 1990.
Our focus has always been about operational outcomes.
Relief management of venues.
Analysis of staff and business performance.
Change management strategies.
Analysis of work practices and advise on improvements.
On the job mentoring and coaching of managers.
Develop operational procedures and policies.
Recruitment and career development.
Mystery diner and reporting.
Analyse and develop business strategy.
New capital works, pre-openings and refurbishments.
Create and cost out food and beverage menus.
Our face to face solutions are delivered in the venue to small groups in short sessions
They include practical skills for food and beverage service.
Product knowledge - wines, food, alcoholic beverages.
Most importantly......Customer service and selling skills.
One to one mentoring of middle managers.
One Day "ON THE ROAD" session with middle managers.
All our solutions include access to a very simple to load phone app for 2 weeks.
Provides daily follow up content to support the initial training so it sticks and is retained!