GOAL has been delivering training and management services to the hospitality and tourism industries since 1996. We improve the skills, knowledge and confidence of staff to work smarter and more effectively. Our focus is on bridging the gap between the current skills of staff and what is needed to work more effectively in the workplace.

Our solutions are operations based and include line staff to senior management…

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GOAL clients include some of the best known and respected hospitality operators in Australia. From casinos to gaming venues, hotels, clubs, pubs, cafes, resorts and caterers.

We deliver training and management solutions to more than 40 clients that have used our services over many years…

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GOAL has delivered hospitality training to hundreds of venues and thousands of staff during the last 17 years. The training is delivered entirely in the workplace with the emphasis on short sessions, small groups and minimal handouts.

We come to you with operations based content which can be put into practice immediately…

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Why we do what we do?

We want the hospitality industry to do things better and smarter. We love the challenge of adding value to your staff and business. This is our philosophy for over 20 years and continues today. It is this unwavering commitment to quality outcomes that satisfies our diverse client base.

Get your managers out of the venue!

ONE day up skilling for hospitality middle managers

Assistant Managers | Duty Managers | Supervisors | Team Leaders
Most successful training outcomes we have ever had!


All our training includes 2 weeks of daily follow up.
With our new SMS and Email resource.
Reminds – Refreshes – Reinforces

CONTACT (03) 95851929