Performance Improvement Solutions
 

 

 

 

How we improve your staff performance.

Practical skills for Food and Bev service. 
2.5 hour session
In your venue between service periods
Minimum - 6 pax Maximum - 12 pax
Order taking, sequence of service
Plate carry, Plate clearance,
Tray service, Menu description,
Liaise with Kitchen.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST   

Wine knowledge
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Red  and white varietals. Quality issues.
Storage and service of wines
Sparkling wine service.
Food matching.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST

 

 

Customer service and selling skills.   
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Meet and greet. Service standards.
Customer perceptions. Negative reviews.
Selling techniques. Profit makers.
Increasing customer spend.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST

ON THE ROAD with your middle managers

ASSISTANT MANAGERS | DUTY MANAGERS | TEAM LEADERS | SUPERVISORS

Middle managers are one of the most important assets of your business. They need to know how the business compares to their competition. Most never get the opportunity to do this. We have a one day program that gets them out of their venues and comfort zones to observe and take away what others are doing and not doing.

"ONE OF OUR MOST SUCCESSFUL TRAINING INITIATIVES"

WHAT IS IT
I take out 4 middle managers for one day.
A single manager or all 4 from a venue.
From ANY department in your business.
We visit randomly selected venues.
Cafes, restaurants, hotels, clubs.
Coffee / Snacks / Lunch are included

WHAT DO THEY DO
Observe, question, assess & discuss.
Ambience, skills, speed, choices, layout, profitability, clutter.
What they do versus what others do.
What happens between arrival and departure.

OUTCOMES
Enhance their analytical skills
Improve their observational powers
Understand Benchmarking
Pick up new ideas and trends
Compare their performance with others
Broaden their industry knowledge

 

 

 

 

 

 

 


COST: $250 per person incl GST


One to one mentoring of managers.   

Assistant and Duty managers, Team Leaders, Supervisors
4 hour session - Delivered in the venue
During service and pre and post service 
One middle manager
Covering: Observation skills, analysis of staff performance, efficiency and effectiveness, delegation skills, time management.

Includes: 2 week on line support with our app
COST: $395 incl GST

TESTIMONIALS
Very thorough and precise session that cuts through the usual theory tosh in management training!   ( Hotel - Melbourne )
My managers found it both invaluable and entertaining at the same time. ( Gaming Venue - Regional Victoria )
Delivery in the venue enhances the content and increases understanding.
The 2 week on line support was a great feature. ( Pub - metro Melbourne )