Performance Improvement Solutions
 

Improving your staff

Practical skills for Food and Bev service. 
2.5 hours
In your venue between service periods
Minimum - 6 pax    Maximum - 12 pax
Order taking, sequence of service
Plate carry, Plate clearance,
Tray service, Menu description,
Liaise with Kitchen.

All resources supplied.
2 week follow up via online app
COST: $75 per person incl GST   

Wine knowledge
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Red  and white varietals. Quality issues.
Storage and service of wines
Sparkling wine service.
Food matching.

All resources supplied.
2 week follow up via online app
COST: $75 per person incl GST

Customer service and selling skills.   
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Meet and greet. Service standards.
Customer perceptions. Negative reviews.
Selling techniques. Profit makers.
Increasing customer spend.

All resources supplied.
2 week follow up via online app
COST: $75 per person incl GST

On the road with middle managers
ASSISTANT MANAGERS / DUTY MANAGERS | TEAM LEADERS | SUPERVISORS

Middle managers rarely get the opportunity to benchmark their business and personal performance against their competitors. We developed a ONE DAY program that gets them out of their venues and comfort zones to observe and take away what others are doing and not doing.

WHAT IS IT
We take 4 middle managers out for one day.
Visiting randomly selected venues.
Cafes, restaurants, hotels, clubs.
Coffee / Snacks / Lunch are included

WHAT DO THEY DO
They observe, question, assess & discuss.
Knowledge, skills, speed, choices, layout, profitability, ambience.
What they do versus what others do. 

PRICE $250 pp    exGST

One to one mentoring of middle managers.
Assistant mgrs, Duty mgrs, Team leaders, Supervisors

One to one 4 hour session in the venue
During service and pre and post service 
Covering: Observation skills, analysis of staff performance, efficiency and effectiveness, delegation skills, time management.

Includes: 2 week on line support with our app
COST: $325  ex GST

 

 

 

TESTIMONIALS
Very thorough and precise session that cuts through the usual theory tosh in management training!   ( Hotel - Melbourne )
My managers found it both invaluable and entertaining at the same time. ( Gaming Venue - Regional Victoria )
Delivery in the venue enhances the content and increases understanding.
The 2 week on line support was a great feature. ( Pub - metro Melbourne )