Performance Improvement Solutions
 

 

 

 

CURRENT SOLUTIONS WE ARE  WORKING ON

FIXING THE DEAD SPACES
Lots of 'dead' time and inactivity in dining rooms, bars and function facilities. 8 hours a day 7 days a week in most pubs, clubs and taverns Australia wide.

SOURCE AND TRAIN YOUR OWN STAFF
Venues establishing training academies in-house and running it themselves. Tell me what I 'need to know' to work in the business. Delivered by the actual managers responsible for multi million dollar turnover businesses.

REDUCE YOUR OFFERS BY 30% 
Cut food and beverage menus by a third to start with. The biggest sellers and contributors to bottom line are still only a handful of choices as they were 30 years ago! Forget about pleasing everyone.

MIDDLE MANAGERS 'ON THE ROAD' BENCHMARKING
Spend a full day in the CBD with fellow managers visiting random venues. Observing and analysing the good, bad and ugly of the industry and comparing your venues against what you see.

RE-INTRODUCTION OF THE 'COMMISSAR'
Daily physical stocktakes of food, beverage and labour in order to better manage cost controls. Could become the most important position in your venue!

UP SKILLING MIDDLE MANAGERS
Half day sessions delivered during down times in the venue. Designed to expand their roles as coaches, trainers, recruiters and financial analysts.

SPOONFED
24/7/365 staff performance improvement solution delivered via a 10" Tablet and the Cloud.
An actual 'on the job' solution as staff work.

How we improve your staff performance.

Practical skills for Food and Bev service. 
2.5 hour session
In your venue between service periods
Minimum - 6 pax Maximum - 12 pax
Order taking, sequence of service
Plate carry, Plate clearance,
Tray service, Menu description,
Liaise with Kitchen.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST   

Wine knowledge
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Red  and white varietals. Quality issues.
Storage and service of wines
Sparkling wine service.
Food matching.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST

Customer service and selling skills.   
2 hour session
In your venue between service periods
Minimum 6 pax - Maximum 12pax
Meet and greet. Service standards.
Customer perceptions. Negative reviews.
Selling techniques. Profit makers.
Increasing customer spend.

All resources supplied.
2 week follow up via online app
COST: $55 per person incl GST

ON THE ROAD with middle managers
ASSISTANT / DUTY MANAGERS | TEAM LEADERS | SUPERVISORS

Middle managers need to know how their business compares to the competition. Most never get the opportunity to do this. We have a one day program that gets them out of their venues and comfort zones to observe and take away what others are doing and not doing.

WHAT IS IT
We take out only 4 middle managers for one day.
We visit randomly selected venues.
Cafes, restaurants, hotels, clubs.
Coffee / Snacks / Lunch are included

WHAT DO THEY DO
They observe, question, assess & discuss.
Knowledge, skills, speed, choices, layout, profitability, ambience.
What they do versus what others do.
What happens between arrival and departure.

PRICE $250 pp    exGST

One to one mentoring of managers.   

Assistant and Duty managers, Team Leaders, Supervisors
4 hour session - Delivered in the venue
During service and pre and post service 
One middle manager
Covering: Observation skills, analysis of staff performance, efficiency and effectiveness, delegation skills, time management.

Includes: 2 week on line support with our app
COST: $325  ex GST

TESTIMONIALS
Very thorough and precise session that cuts through the usual theory tosh in management training!   ( Hotel - Melbourne )
My managers found it both invaluable and entertaining at the same time. ( Gaming Venue - Regional Victoria )
Delivery in the venue enhances the content and increases understanding.
The 2 week on line support was a great feature. ( Pub - metro Melbourne )